List management and unsubscribes 

With regular use of the platform, you accumulate a large number of lists in your account. Here’s how to manage them effectively.

Go to the Lists section and click on All Lists to have access to all of them.

# Assigning Tags

Click on Tags under the list name or select the Tags option from the menu to the right of the chosen list. A window will allow you to assign, create, and rename tags.

Tags help organize lists, forms, and templates.

For example, you can create the tag "Summer 2025" and assign it to all lists for that season.

You can also tag forms based on the type of sport or activity, such as "Soccer" or "Golf". Then, you can filter to display only items with a specific tag.

# Assigning tags

Click on the item menu and select the Tags option. A popup opens allowing you to assign, create and even rename tags.

# Filtering by tag

Click on the Tags filter dropdown to limit the number of items displayed.

By clicking on the options of a list, you can also rename it, add or remove participants, pin it to the top of all lists, or archive it if you don't want to use it at the moment. Archived lists can be unarchived later if needed.

# Best practice: Tagging by season and by sport

We recommend you organize by season and by sport/type of activity. This will allow you to easily find items season after season. For example, create tags "2020 Fall", "Golf", "Flag" and "Soccer". Make sure to assign the season first and then the sport. The order in which you set tags is respected. This allows you to create a folder-like structure.

Unsubscribes

Activity Messenger manages unsubscribes from SMS and email lists for you. We understand that not all communication is created equal and game reminders are different than marketing emails. Parents and participants may want to receive program reminders but not marketing or program information. Players may want to receive game reminders and cancellations but not new promotions. That's why Activity Messenger maintains two distinct lists: one for reminders/cancellations, and another for marketing. Recipients can choose which type of communication to receive, and via which channel (SMS or email).

# How to unsubscribe

Upon receiving an email, or on a landing page received via text message, a recipient will be shown a link to manage their notifications. They will land on this page:

This allows them to subscribe to the channel they prefer, or not to receive any. Consult the help page Managing notifications (for recipients) for more information.

# Managing your list of unsubcribes

Communications sent via SMS and email may get flagged in a number of ways:

• Recipient unsubscribed
• Complaint
• Bad number
• Bad email

Activity Messenger handles all these cases. Click on Lists, and Unsubscribes. You will land on the page to view flagged recipients. From there you can identify required corrections in Amilia or your Excel/CSV files. You can then remove people from the bounced list.

# Adding people to the Unsubscribes list

If someone asks you to remove them from your mailing lists, you may manually add them to the list by clicking on the (+) button. They will be tagged with (admin).

If needed, if someone complains about continuing to receive marketing emails after unsubscribing, you can easily find them in the unsubscribe list and remove them from your mailings.

You can also export this list to an Excel file for detailed tracking.

# Importing unsubscribed emails from another system

If you are coming from Mailchimp, Constant Contact or from another system, you can also import in bulk using an Excel or a CSV file. First, upload an Excel/CSV file and then click on (+) and choose import from a list.